Jacob Forster

Education

WSU Tech - Information Technology Systems
August 2017 to May 2019 - Graduation Date: May 9th, 2019

Wichita State University - Computer Science
January 2015 to May 2017 - Transferred to WSU Tech

Wichita State University - Elementary Education
January 2013 to December 2015 - Switched Major to Computer Science

Bishop Carroll Catholic High School - High School Diploma
August 2008 to May 2012 - Graduation Date: May 2012

St. Patrick Catholic School
August 1999 to May 2008 - Graduation Date: May 2008

CBTNuggets Security+ Course
April 2024 - Completed

CompTIA A+ CE
January 2022 - Completed

RFID Course - Art of Service
November 2021 - Completed

Google IT Support Course
November 2020 - Completed

CompTIA 220-902 A+ Exam
January 2019 - Passed

CompTIA 220-901 A+ Exam
October 2018 - Passed

R.D. Henry & Company - Systems Support Engineer
August 2019 - Current
Website: https://www.rdhenry.com/

Manages & monitors 100+ computers throughout the building, ensuring system up-time and performance.
Assists with network management, security, and setup, including installation of new hardware and software.
Responsible for up-keeping all copiers & printers onsite.
Gaining experience with Windows Server & OS, Android, TeamViewer, Xcitium Security, PDQ, etc.

Famhost Apps - Technical Support Specialist
January 2018 to December 2018
Website: https://www.famhostapps.com/

Managed customer cell phones with Twilio & MaaS360.
Provided technical support for the company, troubleshooting and resolving issues in a timely and efficient manner.
Assisted around 25 customers, providing them with the information and support they needed to resolve their issues.
Provided support on various company operations when needed.

Eaton Tree Care - Grounds Crewman
December 2015 to December 2017

Cleaned leaves and branches dropped on the ground and occasionally pruned trees or bushes.
Assisted my boss, Randy, with his phone, laptop, or WiFi router when he was in need of help.

St. Patrick Catholic School - Adult Aide
March 2014 to June 2017
Website: https://www.stpatswichita.org/school.html

Tutor and assisted kindergarten-fifth grade students with their homework.
Set up and managed new iPad's for the After-School Program.
During Summer School, I was in charge of the computer lab where I would troubleshoot computers that were having issues as well as help students that were having trouble.
Assisted in teaching a STEM class in the afternoon hours of Summer School.

Ernstmann Tree Care - Grounds Crewman
June 2008 to May 2014
Website: https://www.ernstmanntreecare.com/

Cleaned leaves and branches dropped on the ground and occasionally pruned trees or bushes.

American Red Cross - Blood Donor & Platelet Donor
March 2020 - Present

St. Patrick Catholic Church & School - Web Manager
January 2015 - July 2023

Built and maintained the St. Patrick's website.
Kept it updated every week to display the current events and publications.
Worked with Parish Priest, Principal, and Teachers to add content to the website.